• Fast shipping

  • Free help & advice

  • Hassle-free returns

  • Factory direct prices

Welcome Aboard!

FLASHSALE26

Shipping policy

At SeaSierra, our goal is to provide clear and transparent shipping expectations for our customers in the United States. Transparency is our core value. By placing an order with us, you agree to the shipping terms described below.

1. Shipping Origin & Global StandardsPlease note that items are shipped directly from our US local fulfillment center to ensure you receive your products quickly and safely.

  • Origin Address: 2125 Gateway Boulevard, Hebron, KY 41048, United States

2. Order Cut-off Time & Processing Time

  • Order Cut-off Time: 1:00 AM EST, Monday - Friday.
  • Order Processing Time (Handling Time): All orders are processed within 1–2 business days. Orders placed over the weekend or on holidays will begin processing on the next business day.

3. Shipping Rates & DestinationsWe currently focus on serving the United States market. We offer transparent shipping tiers based on your order weight:

  • Standard Shipping: Free
  • Heavy Goods Shipping (2kg - 5kg): $18.00
  • Extra Heavy Shipping (5kg and above): $40.00 (Note: The exact shipping cost will be automatically calculated and displayed at checkout. The price you see is the price you pay.)

4. Delivery Timeframe (Transit Time)

Total Estimated Delivery Time = Processing Time + Transit Time

  • United States: 6–7 business days for domestic fulfillment.

5. Packaging Standards & Insurance We ensure products are shipped according to strict safety guidelines in sturdy, well-protected packaging based on the format you choose.

  • Fully Insured: We organize and insure the transport of every order. If damage occurs during transit, you are fully covered.

6. Tracking Information Once your order ships, you will receive a shipping confirmation email containing your tracking number and carrier information. Tracking updates may take 24–48 hours to reflect in the carrier's system.

7. Shipping Address Accuracy Please ensure your shipping address is complete and correct before checkout. We are not responsible for lost packages or reshipment costs due to incorrect or incomplete addresses provided by the customer. If you need to correct an address, please contact us immediately before the order ships.

8. Split Shipments Depending on inventory availability and item size, your order may be shipped in multiple packages. You will receive separate tracking numbers for each shipment.

9. Refusal of Delivery If a package is returned to us due to refusal of delivery, the original shipping charges are non-refundable.

10. Contact & Business InformationIf you have any questions regarding your order or shipping, please contact our support team:

  • Company Name: Shanghai Y Sourcing Co.,Ltd.
  • Customer Service Email: info@seasierra.com
  • Phone: +86 13817081659
  • Company Address: Room 607, Building 1, No.55 Ona Road, Shanghai, China
  • US Fulfillment Address: 2125 Gateway Boulevard, Hebron, KY 41048, United States
  • Business Hours: Monday to Friday, 9:00 AM - 5:00 PM EST

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